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If my Timberland boots wear out can I return them, and get a new pair free? If yes.'' Where do I return them to?

Moderated by Kaleidoscope Acres 25 months ago
Asked by willie martinez on Sep 22, 2012

1 Answers

Teresa Conti   L4: Guide (Ambassador: L1)   1,288 answers   +342 votes
This answer has 0 votes  by

No.  The company does replace shoes that have defects, but normal use will not guarentee you a replacement.  Any product may be returned during the first 60 days of owership with the company picking up the shipping tab if the enclosed preaddressed label is used.  Shipping is only covered in the continuous United States on returns.

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Posted on Sep 27, 2012

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Timberland Q&A Forum
<body><p><p><body><p>The rest of the boots including the soles are still in excellent condition, only the top part which has torn from pulling on over time, oh and the metal piece that is used for tying shoe strings have come off. more
Last answer by Donata L. 21 months ago +0 votes:
Yes, Timberline does carry wide width shoes for men and women.  However, not all styles are available in wide width.  To learn whether a particular pair of shoes is available in wide width, simply filter by size, by clicking the tab to get the dropdown box when you are in the shoe page section.  You should also keep in mind that you can opt to have your shoes customized as well. To ... more
Last answer by Donata L. 21 months ago +0 votes:
No, Timberland doesn’t display on their website that the offer a loyalty program at this time. However, you can sign up to receive Timberland emails and be the first to know about upcoming programs, exclusive sales, special offers, and more. To sign up, simply go to the company’s website at “email signup” located at the top right side of the page or and the bottom left side... more
Last answer by Kimberley Heit 25 months ago +0 votes:
Hi Teresa, I found this information stated on the Timberland website "We take pride in everything we make. That's why only quality workmanship and premium materials go into everything we make. All Timberland® products are covered under our warranty against material and manufacturing defects (this is not a guarantee against wear and tear). If your Timberland® product is defective, we'll ma... more
Last answer by Kimberley Heit 25 months ago +0 votes:
Hi Teresa, Timberland allows customers many choices when it comes to creating a custom pair of shoes. For a start their build a boot tool offers a greater size range to their basic collection. You get to choose from a variety of boot shaft heights, choose your own embroidery color, have monogram initials applied to the tongue, heel or hangtag, and choose the color of sections of your boots and la... more
Last answer by Kimberley Heit 25 months ago +0 votes:
Hi Teresa, Yes you will be pleased to know that Timberland does sell shoes in a wide width. When it comes to length they go up to a size 15 in their standard range. They also have a build your own boot program that offers more extended sizes, right up to an 18 wide. more
Last answer by Teresa Conti 25 months ago +0 votes:
Plantar fascitis is an inflammation of the soft tissue at the base of the feet.  This usually comes from excessive walking and is known sometimes as Policeman's foot.  Shoes designed to reduce the force of repetitive motions on the plantar surface are effective here.  Running and walking shoes are effective in reducing this problem and Timberland provides a number of great shoes for... more
Last answer by Teresa Conti 25 months ago +0 votes:
Yes, there are some shoes that will help this problem.  Apophycitis is damage to the support plate in the heel area of the foot and most often occurs due to repetitive activity in this area.  Shoes from Timberland that have a strong support area in the heel will reduce stress on this area.   Timberland can also custom manufacture shoes to increase support in the area while usin... more
Last answer by Teresa Conti 25 months ago +0 votes:
Timberland has a mobile app for both iphone and Blackberry that offers users most of the great bargains featured on their online site.  Many Timberland products are sold through other merchandisers and some of these such as Footlocker can be found on Android systems.  Timberland started is mobile app in 2009 and continues to improve its capabilities.  It can be downloaded for free a... more
Last answer by Teresa Conti 25 months ago +0 votes:
No.  The company does replace shoes that have defects, but normal use will not guarentee you a replacement.  Any product may be returned during the first 60 days of owership with the company picking up the shipping tab if the enclosed preaddressed label is used.  Shipping is only covered in the continuous United States on returns. more
Last answer by Teresa Conti 25 months ago +0 votes:
Yes.  Timberland trail shoes should provide proper support for folks with flat feet and fallen arches.  Of course, each foot is different, and some may need an additional support in the shoe to help out.  Brands referred to as trail or minimalist are best for very flat feet.  In more moderate cases, support shoes will be effective.  Timberland sells these kinds of shoes. more
Last answer by Teresa Conti 25 months ago +0 votes:
yes, Timberland has a collection of trail shoes and support shoes that offer good protection and comfortable use for those who run and for those who are on their feet all day long.  The company produces its own shoes and can also custom design a shoe to fit anyone's needs.  The company also produces very versitle and comfortable sandles. more
Asked by Tasha P in Timberland1 answers
Last answer by Amy Russell 26 months ago +0 votes:
No, not all of Timberland's products are made in The United States.  However, Timberland is committed to not using factories that use unfair labor practices among their employees. more
Last answer by Donata L. 26 months ago +0 votes:
Yes, Timberland does ship internationally.  However, to verify which countries the company ships to and/or order online with a particular country you will need to go to the company’s country selector website at  http://www.timberland.com/countryselector/countryselector.jsp, and select the country of your choice of the options listed to the left of the page to be directed to that si... more
Last answer by Donata L. 26 months ago +0 votes:
Currently, Timberland.com accepts PayPal, BillMeLater, Visa, MasterCard, American Express, Discover credit cards, gift cards and gift certificates. Places that accept credit cards normally accept debit cards that display a Visa or MasterCard logo as well.  To confirm this simply try using your debit card at checkout or call customer service at 888 802-9947.  Sorry, but unfortunately the ... more
Last answer by Donata L. 26 months ago +0 votes:
No, Timberland.com does not offer free shipping for bulk orders outside of the United States. Actually, if you are ordering from Timberland.com's  “United States” site, as you proceed to checkout, the company notes on its website that they only ship to US and US territories.  Countries outside of the US will need to click a desired “country” link option on the com... more
Last answer by Amy Russell 27 months ago +0 votes:
Currently, at Timberland.com, you can purchase sale items with an additional thirty percent taken off them.  There is free shipping available for orders over $100.  To take advantage of free shipping, enter, SHIP100, when checking out. more
Last answer by B. Collett 27 months ago +0 votes:
Timberland has a factory outlet store in Orlando, FL, located at: 4963 International Drive, Suite 2C-13Orlando, FL 32819 US407-370-6630 Additionally, there are over 50 authorized retailers of Timberland products within a 10 mile radius of Orlando. You may perform a store locator search by clicking here. Stores include Dick's Sporting Goods, Sears, The Finish Line, Shoe Carnival, and many,... more
Last answer by Dylan Lamberti 30 months ago +0 votes:
Timberland provides a label for free returns on any customized products. Any customized products can not be returned. If your order is damaged during shipping, you can contact customer service at 888-802-9947 within ten days of delivery. Any defects in your order will be exchanged within 60 days of purchase. Any gift cards can not be returned. more
Asked by Alexis K in Timberland1 answers
Last answer by Dylan Lamberti 30 months ago +0 votes:
Timberland does accept Paypal as a payment option through their online store. Customers can use their credit card, linked bank account balance, or Paypal balance to pay for their online orders. All of your financial information is kept secure while ordering online, as all of your payments are handled on Paypal's site. more
Asked by Adams L in Timberland1 answers
Last answer by Knoji 34 months ago +0 votes:
You can find the answer to this question in this review of Timberland written by Peter Bilton - an excerpt is posted below:The Timberland company is best known for its waterproof hiking boots which have gained a reputation over the last 80 years as being high quality, durable and good value for money. And Timberland has taken that tradition through its entire line. Timberland sells its produc... more
Last answer by Knoji 34 months ago +0 votes:
The answer to question was posted in this review of Timberland written by Peter Bilton - an excerpt is posted below: The main advantage of shopping at Timberland is that you know you are purchasing a quality, durable and long lasting product. Timberland features ‘design your own’. If your looking for something a little different, then you can design a pair of custom made shoes. You c... more
Last answer by Knoji 34 months ago +0 votes:
The answer to question was posted in this review of Timberland written by Peter Bilton - an excerpt is posted below:Because 70% of Timberland's sales are in footwear, its biggest competitor is Nike outdoor collection. When it comes to hiking boots and outdoor apparel, Columbia Sportswear and Wolverine Worldwide are Timberlands biggest competition. Nike’s focus is of course in sports wear an... more
Asked by Peter Y in Timberland1 answers
Timberland Overview
The Timberland company is best known for its waterproof hiking boots which have gained a reputation over the last 80 years as being high quality, durable and good value for money. And Timberland has taken that tradition through its entire line. Timberland sells its products worldwide through its specialty stores, factory outlets and in department stores, however, a full range of products are available online at Timberland.  Timberland sell much more than just great boots, of cour... more
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